Cancellations & refunds

Do you have the same bank account but received a new card? Then nothing changes and you will receive your refund per usual. The approximate refund time is 10 busi...

The cancellation policies are clearly stated prior to booking and summarized again after the booking is made.   Where can you find the cancellation policy? Prior ...

While booking on Ovago, you can come across 3 different cancellation policies. Here you will find their detailed explanation.   Free cancellation Can be cancelle...

Full payment will be charged, and regardless of the cancellation time or date, it will not be refunded. These terms are set up by the hotel and accepted by you on...

Standard refund timeframe We will process your refund automatically, and your bank should post it in your bank account within 7 business days. No further action i...

Please make sure to acknowledge your cancellation policy before proceeding to cancel. Note that once canceled, your booking cannot be reinstated.   Cancellation s...